Dear friends,
Due to a sudden storm and subsequent power spikes both my Tata Sky and Plasma TV went kaput. The technician opened it and showed me the blackened HDMI board. He says that it resulted thru the HDMI cable from Tata Sky STB and hence is not covered under ResQ (Reliance Digital) extended warranty.
I need your inputs on the below:
1. Is it true that ResQ doesnt cover such defects. There is no mention of such clause in their booklet.
2. In case ResQ desn't resolve my complaint does Samsung carry the spares for Plasma TVs. The techie says its difficult to source such boards.
Please guide on how to go about in this matter. The TV is amazing and I am cursing myself for not going for a stabilizer, though I use a GM spike guard always. Surprisingly none of the other components like amplifier, DAC or CD player got damaged due to the spike.
Though Samsung says that all their components have SMPS board and power spikes donot harm it is better to invest in a good stabiliser. I am buying V Guard crystal stabiliser after this episode.
Please guide, Thanks a lot
Dear Friends,
Hope it will be helpful if i share my bad experience with thunderstorm which gave me lesson on may 2016 at Coimbatore.
I have a habit if i am not using my tv at end of the day(Night time or during Rainy season) i use to remove my power cord for all high value electronic equipments like TV,AMP,HTPC,UPS to away mode to avoid return supply it's like additional safety.
Last year during such instance, i was planned to go for official trip for 3 days so as usuall i removed all power cables Including TV,AVR,STABILIZER,TATA SKY,HTPC when i came back to coimbatore i got big shock seeing none of my equipments where working.being techy DIY guy started trouble shooting one by one the failures started from main fuse to the extreme CFO lamp.
While switching ON after replacing the fuse each and every CFL gives small spark sound and fused.
It continues even with mobile chargers aswell.
I am sure there is no high voltage at the time when reached my home cos all my neighbors had some problem in powersupply and rectified by electricity board before attempting my job i confirmed the same with my multimeter.
Lesson learnt is you cannot survive if there is a severe surge attracts by your electrical equipments.
Nowadays belkin is claiming 15000 insurance once your equipment fails only you will whether they will give it or not or it falls on that category like sgautam mentioned for additional warranty..I dont know how many success stories are there with belkin!!!.
My case i lost more than 1lakh in that bad incident just like that.
Look at the list below.[emoji25]
Cfl 7nos
Fan 1
AC repaired
Ups mother board failed
Modem
HTPC Video card and smps motherboard
Onkyo HTR 2295
Cordless phone
Cell phone charger
Wireless av transmitter fried
Tatasky fried
LG 50inch motherboard failed.
Lg 24 inch mother board failure.
Do you think anything leftout ! Instead of solution implementation ..Yes i started thinking on route cause for this issue.after about a week time I could make out the way it entered in my house is tatasky setup box.
Reason tatasky antenna LNB connection we missed out.Tatasky LNB connection was in place that's sufficient to allow this surge to all equipment's via hdmi to AVR and TV and subsequent components via neutral and earth connection.
So immediately started looking for alterations.
Installed New Earthpit(individual house), bought 5 sets of male female hdmi cables and crimped connector to tatasky LNB connections.
These connections i will be using it whenever it is reqd after which i will remove it easily.This connectors will be useful to access the input and output for AVR/TV/TATASKY/HTPC/ since it is not easy to access at backside of the equipment
Pls find the attached images you will get some idea how we can prevent.Invest on those connectors we will avoid chain of failure and damaging original connector on backside of equipments.
For above major incident My LED 3D it was under ext warranty but i didnt tell them about thunderstorm before that service person visit myself opened the TV and checked it and there was no such burnt places hence it was covered to replace the motherboard free of cost saved my LG 50LA6200.,[emoji56][emoji41]
@sgautam for warranty claiming and service engineers visit - iam basically from electronic background i know about those tech/service person ..they will be looking for the burnt place for initial impression if there is a burnt they will point out immediately and the warranty will not be covered most of the cases if it is in ext warranty .even one of my ext warranty case with reliance the denied to do service for Akai Lcd(10,000 rs new tv sold for 600 rs dead tv after 2nd year)
I would strongly recommend to go for hdmi female connectors as a preventive action to everyone.
[emoji41]