coolcatric
Member
Hello Guys,
Need your advice on this issue. Had bought this plasma TV around 2 years back (June 2012) with bill from Samsung Udaipur.
Around 3 months back, colored vertical lines started to appear on the left side on screen. Soon the lines increased and now 1 more line is developed on right side as well.
The moment the 1st line appeared, had contacted samsung service center, they sent across a guy and he confirmed that the panel needs to be replaced.
The plasma had only 1 year warranty and it was in its 16th month or so when this problem occurred.
Samsung is asking for 28k to replace the panel, for which I have refused. Multiple mails have been exchanged with them but with no outcome. I asked for complain number, which till date is not shared despite multiple reminders. They have royally ignored as I am asking for free of cost replacement.
Please suggest how to take this forward as I cannot afford additional 28k on this plasma.
Need your advice on this issue. Had bought this plasma TV around 2 years back (June 2012) with bill from Samsung Udaipur.
Around 3 months back, colored vertical lines started to appear on the left side on screen. Soon the lines increased and now 1 more line is developed on right side as well.
The moment the 1st line appeared, had contacted samsung service center, they sent across a guy and he confirmed that the panel needs to be replaced.
The plasma had only 1 year warranty and it was in its 16th month or so when this problem occurred.
Samsung is asking for 28k to replace the panel, for which I have refused. Multiple mails have been exchanged with them but with no outcome. I asked for complain number, which till date is not shared despite multiple reminders. They have royally ignored as I am asking for free of cost replacement.
Please suggest how to take this forward as I cannot afford additional 28k on this plasma.