Denafrips after-sale experience

[JaideepGiridhar]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

 

[jai1611]

I'd be surprised if Headphone Zone provides service for direct import Denafrips products. They have limited service staff and dont run seem to run service as a profit centre.

 

[reignofchaos]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

If bought in SG, you will probably have to send it back there to get things fixed.

 

[Miany]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

Dont expect the same support as we used to get from Vinshine audio. I had not got any fruitful support from Denafrips technical support team regarding the firmware update on my Terminator. They will just respond to your email in a day or 2. Unlike Vinshine, they are not so keen on you getting your product working as advertised.

 

[PaisleyRivera]

Headphone Zone usually handles support well, but experiences may vary.

 

[ajuvignesh]

So far good. My new enyo 15th has some issues and contacted hpz and denafrips. Experience is still positive. Will keep this thread updated.

 

[drkrack]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

I bought a Terminator V2 12th Edition recently, It needs to be sent to Singapore for Repairs if required AFAIK. Luckily they're built like a tank, I didn't have any issues in last 4yrs with Denafrips Terminator V1.

 

[Kannan]

https://www.headphonezone.in/pages/...e?_pos=1&_psq=Denafrips+warranty&_ss=e&_v=1.0

Denafrips warranty page of headphonezone. You can just mail and check if they will service if not purchased from them.

 

[Kannan]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

If the price difference is within 20%, I suggest buy from the Indian distributor and breathe free. With electronics nothing can be said.