My Experience with Bajaao.com

[ruenigma]

To share my personal experience with Bajao. I had bought from them previosly and would recommend them again however I still carry the same grudge about their misleading inventory.

The forum knows that I am in the market for a desktop system to replace my Audioengine 2 (Again Bajaao). I was keen on the Audioengine N22 amplifier and Audioengine P4 passives. The big green "Buy This Now" button on their is my biggest peeve.
Audioengine P4 Premium Passive Bookshelf Speakers - Monitors/Speakers - Buy online at the guaranteed lowest price in India - BAJAAO - Buy and Review Musical Instruments, Pro Audio, Studio, P.A. Audio Equipment in India
AUDIOENGINE N22 Premium Hi-Fi Desktop Amplifier - Monitors/Speakers - Buy online at the guaranteed lowest price in India - BAJAAO - Buy and Review Musical Instruments, Pro Audio, Studio, P.A. Audio Equipment in India

Looking at this thread i decided to call them up before brandishing my CC and behold. Outta stock and no visibility till end of May. Is that too difficult to mention this on the site? If you could create a page mentioning your accolades and resting on your laurels you could definitely come clean about the inventory status can't you?

Do take this thread as a positive feedback and try to improve on. We all appreciate the service you provide and are grateful for the same.

 

[hydra]

@Knopfler/Ashutosh, since you are on this thread, and since you are asking for feedback, I'd like to suggest the following based on my (not so smooth) experience with Bajaao.com:

1) Please reply to emails within 48 hours or at least 72 hours. What I say "reply", I mean a reply from a human being, and not from an automated system that sends an acknowledgment of receipt of the customer's email with a trouble ticket number.

2) When a reply is sent (by a human), it will help if the email chain is maintained. That is, the reply from Bajaao.com should contain the previous email conversation in its entirety. That way the customer can keep track of the number times the customer had to send emails in order to get a response, what was said, what was promised, whether what was said was followed through, etc.

3) As mentioned above, your automated system sends an email acknowledgment for every email received, with a trouble ticket number. Unfortunately, when a customer has to send 5 or 6 emails over a period of time, requesting for a response from a human, each email is responded to with an automated acknowledgment giving a new trouble ticket number. So, in addition to the original request for support/information, the customer ends up with many many trouble ticket numbers. This makes it a bit difficult for the customer to keep track of things. It would be simply GREAT if a single trouble ticket number could be used for a single issue, until the time that issue is resolved.

4) Somebody picking up the phone (the numbers listed on your website) during office hours would help you and the customers resolve issues quickly instead of piling up email correspondence.

5) When an item is sent in for repair/replacement it would be nice if an approximate time of replacement/repair could be given to the customer. That would prevent the customer from sending an email every other day, requesting for a status update, after a reasonable period of time has passed (like a month). Following points 1 and 4 above would also obviate the need for a customer to do this.

I do have more suggestions based on my experience, but I think some slip-ups do happen when humans are involved, and all that is needed to fix those slip-ups is to keep an open line of communication and a willingness to fix the slip-ups. In my case, I did get the slip-up fixed (even though it was not fixed on Bajaao.com's initiative) so that's all that matters to me.

This feedback is based on my experience with two separate service requests in 2010 and 2011. Perhaps things have changed since then, in which case it is all good.

And about different people having different experiences, a quick Google search reveals experiences that tend to the extremes of both sides of the coin. So I'm sure that is not restricted to hifivision.

 

[svenkateshsmart]

Re: Good Experience at Bajaao.com

Why do we Indians always threaten to sue, complaint, etc...Good point raised here..Should now BAJAAO put a defamation case against the person who wrote the post originally...

This is waht encouraged me to join this forum..Cos forums are meant to exchange knowledge and raise issues without defaming any parties..Lok forward to hear from you guys and build this forum

I have been following this thread and been very hesitant to chip into non-technical threads lately.

1. However, I wonder whether you are in any way related to this ecommerce chain in any form or fashion or part of it in itself.
2. There is nothing derogatory or defamatory but just the plain facts. So, on what grounds they can sue him? Are you by anyway threatening?
3. Understand it is a bit early for the OP to post it here, but there is a fundamental flaw in the processing system itself. Why don't you go and tell all the Amazon stories to the ecommerce comp?

Lastly, thanks for teaching us about how to use forums!

Cheers!

 

[svenkateshsmart]

On one hand we have someone with such a negative experience, and on the other hand we have such a positive experience. Really confuses the **** out of me

Can I call upon mods here and is it by any chance to use *** allowed here?

 

[harshad]

Hi All,

Since a few members have shared their experience's with Bajaao. I would also like to add mine.

In a nutshell my experience with Bajaao was very pleasant.
I had ordered a set of M-Audio AV40 Speakers from them in Jan this year (I had not called them to check if they are actually in stock. Just considered the online status and ordered). This was the 1st time I order something of this big amount online. Got them within a week. Although I liked the speakers, was skeptical about their durability as the internal amp was getting heated up (Read many cases online, of reported failure due to this). Couldn't live with them, so asked for a return as per their return policy. Over some completed the process of returning. Got back the entire amount including return shipping charges.
All mails were replied within 1 or 2 days. All calls were answered. Don't remember the persons name whom I talked to but was very polite and straight forward guy.

I am not trying to take sides here, but just stated my personal experience which I felt was good (And I am in no way part of Bajaao. ). Ofcourse even I would be very annoyed if I was in the above situation. But may be Bajaao have improved their service over time after problems and concerns raised like this one:thumbsup:.

Overall I guess discussions like this have positives for both parties.
E-commerce sites: May not be easy.. but please keep the inventory updated. Also really good points mentioned by hydra (Esp the one regarding tracking of different mails/inputs using one single ticket). Finally.. I feel the more assured the customers.. more the business.
Customers(Including me): Please confirm if said product is actually available before making the payment (There can always be an human error. True for all sites). If still there is a problem, then tht calls for special treatment!!

Cheers,
Harshad

 

[freshseasons]

OMG, Knopfler beware, you know what indian politicians are?

Hey comon very unfair.Besides being politician i also happen to be lawyer,businessman and a very commoner seeking out information and knowledge about audio. I love this forum and this is the first time i alluded to my profession and only when someone pushed me into it. Whats the relation i dont understand.

Do you really have to say something like this? Does being a politician mean not being able to enjoy basic consumer rights?

I am in no way politically opinionated but on a forum I'd rather see freshseasons as just another fellow audiophile who's suffered due to a vendor's incompetent inventory system. He did not ask for freebies, or a special treatment, he interacted as modestly as a regular buyer like you or I then why the bias?

In the end I firmly believe there are Bajpayees and Parrikars in the world as well so its really immature to comment on someone's profession like this.

Thank you dear pal.You have hit the point exactly.I couldn't have said it better.Thanks again.!

 

[kaushik]

Most indian sites play with cutomers, there are no govt regulations for providing false info on site , the goods that are NOT there will be listed .. and painful mail/phone/feedback cycle ...

One of such su**cker is Letsbuy.com recently. HS18 is one top cheat ...
These people should be regulated by law :indifferent14::indifferent14:

 

[alpha1]

Well to be fair to freshseasons, it was insipid comment from my side.
But then there was no point bringing the mob power into picture (and I was being sarcastic about that).

I have had two experiences with Bajaao long time back - when they had just started.
I got one Tech21 guitar overdrive units - which got delayed. Ashu had intimated me the same, and I was willing to wait. But it got delayed even further. There were few phone calls - probably heated ones too (don't remember it was 6-7 years back!!).
But ultimately it was delivered and there were a few goodwill settlements (which I don't remember clearly).

After a few months I bought another Guitar distortion unit (AMT), which was promptly delivered (to my surprise).

So I had one delayed shipment, and one faster than expected.

***
Knopfler, half a decade back - the site not showing the correct inventory, when you just started, confirmations over phone etc was fine.

But today you are established, and ppl will definitely compare you to VC (and perhaps public too) funded e-retail sites.

 

[raunaq]

i have had a similar experience with the audioengine a5 speakers..i had to wait for nearly 6 months for my speakers...but it was worth the wait