My Experience with Bajaao.com

[yrk1969]

Re: Good Experience at Bajaao.com

Guys, It was nice to see such an active forum and hence decided to register. Looking forward for such interactions.

At the same time felt the need to support my favourite online company Bajaao.com and hence sorry but have changed the subject too.

...

Why do we Indians always threaten to sue, complaint, etc...Good point raised here..Should now BAJAAO put a defamation case against the person who wrote the post originally...

This is waht encouraged me to join this forum..Cos forums are meant to exchange knowledge and raise issues without defaming any parties..Lok forward to hear from you guys and build this forum...Great effort on a Sunday to find this site..

Mevrick, welcome to the forum.

I have also seen very positive responses for bajaao.com on this forum. No denying that. (And I also came across a similar negative feedback on another site, but lets leave that aside for now...)

(And lets also leave aside discussion on taking orders without stock...)

In this case, the response from the CEO(?) was:

"We are closed over the weekend; your email may not have been read and you may have received a late response, which further increased your ire."
Think about it. Here you have a customer who claims bad experience and what do you do? Will you actually look at the customer's mails and provide a exact factful response or would you say "email may not have been read" / "you may have received a late response"? Where are these "may"s coming from? You can't take two minutes and find the actual facts?

Ok, maybe the actual fact it that it actually "was" a weekend and the reply "was" actually late. How about an apology?

And follow on:
"I trust that your problem has been resolved..."
Hello, hello, how has the problem been resolved? Have you issued a refund to resolve the problem? What are the exact facts?

IMHO (and maybe I am reading too much in between lines), this hardly inspires any confidence to shop with them. It does not matter how many good reviews a company has, what matters is how it responds when something goes wrong. Ever lost a parcel in the mail from Amazon?

On the point of should the company sue the customer now, well, I don't have any legal experience, but I would say good luck with that. Regardless of how the case goes, the company would surely loose a lot its existing customers via the negative publicity.

We consumers need all the help we can get. This forum is one source of help, don't deny us that. If there is any defamation intent, the forum mods are free to take action.

 

[denzong]

a person comes to the extremes only when the patience level wears off. and my friend when you say that people in india do this and that....go to the US.... there court cases for these kind of activities are very common.
also please check the comments later on....i mean why would i go to a site where i have to call the guys to see if i can order a stuff or not....please spare me that process

 

[anm]

Re: Good Experience at Bajaao.com

Why do we Indians always threaten to sue, complaint, etc...Good point raised here..Should now BAJAAO put a defamation case against the person who wrote the post originally...

yes definitely! Suing customers is the best thing to do if they point out the murky dealings.

 

[vinoo]

Re: Good Experience at Bajaao.com

Why do we Indians always threaten to sue, complaint, etc...Good point raised here..Should now BAJAAO put a defamation case against the person who wrote the post originally....

:lol: no comments..

 

[sunnykris]

a person comes to the extremes only when the patience level wears off. and my friend when you say that people in india do this and that....go to the US.... there court cases for these kind of activities are very common.
also please check the comments later on....i mean why would i go to a site where i have to call the guys to see if i can order a stuff or not....please spare me that process

Absolutely Correct.

 

[jk_chaos]

I would never support Bajaao in this as we've had our personal experiences with them. We had ordered single effect guitar processors and they have delivered the product a month from expected delivery period. After that I have only asked people to stay away from that site..

And @ mevrick: "But guys at bajaao.com know what they are talking about and what they are selling"; I would never agree to that.. I once called them up to ask for getting cds of an Indian Metal band, and they said no we have some alternative rock band, the name I wouldnt want to mention, and that the album is the current hotseller and they are highly reviewed. Luckily i didnt order and later i came to know that the members of that particular band work in that section for Bajaao and their music sucks, atleast to me. How would you ever justify that?? And they dont know a thing about good recording gear, nor good analog processors.. Maybe they have trained them in the past 3 months but before that absolutely nothing..

 

[freshseasons]

Re: Good Experience at Bajaao.com

Should now BAJAAO put a defamation case against the person who wrote the post originally...

I am the original poster and as a practicing lawyer i would be soooooooooo happy to be sued by the company who charged me for the product all the way along showing the pictures ,pricing,shipping and displaying the product as if its actually available all along while actually charging me for the product they never had in the first place, and later conveniently not replying to the mails and holding payment where the bank these days now actually pays you interest on fortnight basis.
You should really have read this forum thread in detail.

 

[deba]

Kill me if you want to but as far as my experiences goes most online dealers are shady. Untill and unless the consumer law is not strict in this country,dealers and principal company cannot be disciplined.

Complete online shopping will never be a reality in India considering the present law and order situation.

 

[anm]

Kill me if you want to but as far as my experiences goes most online dealers are shady. Untill and unless the consumer law is not strict in this country,dealers and principal company cannot be disciplined.

Complete online shopping will never be a reality in India considering the present law and order situation.

I think some company has to come forward and set standards for customer service, even if there are no laws forcing it to do so. I am hoping companies like amazon, when they come to India, will enforce their global policies, including return policies.

I would like to do this myself, but I do not have deep pockets to start that large scale operations.

 

[[email protected]]

I would liketo share my own experience with bajaao.com in the last week.

I wanted to place an order for LTD EC-1000. Placed a query and they informed me the guitar was in stock and can be ordered. When I first placed an order on Friday, I received a message from one of the guys that the guitar will be specially procured from US and additional 6k to be paid for hard case. I did not order. On Tuesday, I received a call from Ashutosh saying the guitar was in stock and there is no problem in going ahead with the payment. Again placed an order and again received an email from Roop saying the guitar will be imported from US and hard case will cost me 7k (Notice how case price increased 1000 bucks in a couple of days). I was totally confused at this point and decided to call them. Talked to Roop and they had some internal discussion.
I then received a call from Roop telling that they arranged one piece for me and the guitar is indeed available and in stock. So I immediately made the payment on Tuesday itself and informed them immediately. I also opened a ticket asking for additional information such as the date of delivery as I wanted it on a weekend. The ticket still remains open after three full days of working (They were prompt in answering open tickets but now conditions have changed and I have made the payment and now it seems like they don't care). I was fed up and called the help desk on Friday where they told me they would call me back in a few minutes with more information as my order should have been shipped by now. I am still to receive the call back which was promised to be made after a few minutes.
Now after 4 days of making the payment (Rs. 50k), I have no clue on the status of my order, whether they have received the payment. Anyways, how many days should it take to deliver a guitar from Mumbai to Pune (a distance of 200km)? Now these guys are closed on Saturdays and Sundays and they have successfully ruined my weekend which will be spent thinking if I have committed a mistake.

Although, I am still ok with giving them some more time but at least they should be providing information every step. I know they are good guys but what about the service part.

 

[freshseasons]

Really very unfortunate incident [email protected] .

That you posted it at 3.6 Am in night shows your agony and that i am replying at this time ... Anyways
I think Bajaao is losing it in customer relationship and order follow up.Forget online status updation ,from your post it looks they are even confused with their price and inhouse actual stock.
The late mails....this is not the first time. Call their Customer Care and give them final reminder. Wait and watch is all there is now left to bajaao.com

 

[[email protected]]

Finally I was able to reach bajaao.com and now they say that the guitar was indeed not in stock (the guitar in stock was defective or something) and they have ordered one for me from US.

It will take another 2 weeks but I am ready to wait it out (especially when I have waited more that a year for it). They also offered to return the money if I was not ready to wait but I declined

 

[knopfler]

FreshSeasons: You've been very vocal on this thread, and thats great because we are always looking to improve our service.

In the interests of transparency, could you give me your order number again so that I can share the exact details of your order and what happened, along with every interaction we had with you as a case study. We need to improve our services and this is the only way we can clarify and learn from your experience.

At the same time, I would like to mention that we have served over 100000 customers in the last six years since I started this company. Our order fulfilment rate is now over 90%, which is the best in the industry. We are now a 5 Crore company. We did all this on our own from scratch without millions of dollars in funding, unlike Flipkart and other 'successful' dotcoms. Thats because we're much more than a dotcom. If this industry was appealing to organized corporates, they would have stepped in. There's a reason why they don't sell musical instruments and pro audio gear. You guessed it - not worth the effort for them, because they're box pushers. We actually hire qualified professionals and train them so that they can recommend the right products to our clients.

If you really wan't to interact with other customers from Bajaao, visit our facebook page which has around 80000 musicians on it. This is definitely the most transparent way to abuse a company today:

BAJAAO (www.bajaao.com) | Facebook

My only request is to use real facebook IDs and not create one specially for abusing us

Everyone on this thread: I invite you to visit our office and warehouse, meet our hardworking team of qualified musicians and sound engineers, see our processes, understand that we are working in a very small industry, where some of our manufacturers and distributors do not have accurate stock systems, imports get delayed, and restocking takes time. Despite this, we've managed to grow and we ship over a 100 orders every day. Yes, with a 90% fulfilment rate, it still means that we cannot fulfil 10 orders every day, but we always refund these customers or try and arrange a delivery within 15-20 days, if the customer is willing to wait.

Go through some of our testimonials here:

Testinomials - JD Testimonials - BAJAAO - Buy and Review Musical Instruments, Pro Audio, Studio, P.A. Audio Equipment in India

I like to think that the point of this thread was not to harm Bajaao and the people working in it, but to help us improve our services.

It is ironical that we are getting an award for being the most innovative online MI store in Asia by an American trade magazine, and after reading this thread I feel like calling them and saying - **** it.

Cheers!

Ashutosh
91-9320038513
[email protected]

 

[knopfler]

Whats even more ironical is finding another thread like this on Hifivision:

http://www.hifivision.com/dealer-feedback-review/20584-audioengine-bajaao-com-rma-policy.html

On one hand we have someone with such a negative experience, and on the other hand we have such a positive experience. Really confuses the **** out of me

 

[knopfler]

Just wanted to share an image of our team. Each and everyone here is a hardworking person who works 50 hours in a week just like everyone else here, and you may also recognize some popular musicians in here For the record, this is a kick-ass team and I am proud of each and every one of them!

 

[freshseasons]

FreshSeasons: You've been very vocal on this thread, and thats great because we are always looking to improve our service.




If you really wan't to interact with other customers from Bajaao, visit our facebook page which has around 80000 musicians on it. This is definitely the most transparent way to abuse a company today:

BAJAAO (www.bajaao.com) | Facebook

My only request is to use real facebook IDs and not create one specially for abusing us

Dearest Ashutosh ,Foremost thanks for replying to this thread though we can agree from the last active post it was a bit late but nevertheless i appreciate that you came forward.

And i don't really know from where to start with replying to your post in the most civil manner.After all nothing takes away from you the fact that you have made a real mark on us all by establishing one of the Great site and services that you give. Hats off to you.But then you have asked me to reply and vent out my grievances so i'll reply.

And thanks for inviting me to visit your facebook page and about informing me about 80 thousand customers/musicians you have there.I am sure you must be real proud of that.But before flashing those figures can you take a moment to think this sir.
The followers you have there also happen to be follower of quite a few other websites.What if you were to gather people who could only choose to cast you favor or follow you/like only for once in 5 years ,physically standing in queue for hours and not on the click of a button.What i am referring to is casting vote in elections.How many referrals do you think you could collect then ?
What if if told you against these 80thousand people you have on the facebook i can show you the actual figure that people casted me vote ,had belief in me standing in sun were 1,31,643 (One lacs thirty one thousand six hundred and forty three) in last Lok Sabha election. Actual hardcore votes (Bipin Kangale) then in 2009.
Wardha (Lok Sabha constituency) - Wikipedia, the free encyclopedia

Now hows that for credentials from my side against yours.

Trust me sir you wouldnt want me to login with my real identity on facebook like you insist.With my 3Lakh + followers on facebook ,present time i could just run over bajaao.com.

So dearest sir lets put the referral ,creditability etc figures aside and get back to the actual problem we had here. I am sure you are a great site and again nothing takes the credit away from you for establishing one of the best known service company. Let still keep quoting figures aside.

This is about the problems we face and this is not about the fans/customers you have or followers of people who trust in me I have.

My problem sir wasnt one lemon deal that i was struck with and that trust me i am not so naive shouting vocally just because i got raw deal in one incident.Like you said in huge transactions we have to keep aside few error percentages and its understandable.

My grievances where about the actual working of bajaao.com.It was the way Bajaao took money from unsuspecting customer inspite of knowing that the product wasn't in stock and holding the money for weeks .Bank these days pays interest on fortnight. How difficult was it to display outof stock like other websites instead of taking money.


Still that about it.I am all fine now and this thread was almost a last year thread.Hope by now you are updating on the instock status on the site like other..

Once again congratulation on that award you have. I really hope you do wonderful in your field..Its an honor interacting with you Ashutosh and i appreciate that you took extra effort to answer in person.Thanks again.

 

[doors666]

Its understandable that some companies might not have proper inventory mechanism and might have wrong status on the site. Its understandable that customers might pay money for items not in stock. What becomes unacceptable is that when a company takes money for items not in stock and doesnt respond to a customer in double quick time. You need to fix that knopfler. You need to get back to the customer asap and let him know that its out of stock and give him the option to either go for a refund or wait. You can also put a notice on the order page (not in faq or somewhere else) asking them to call and confirm the inventory first. Of course, the best is to implement the inventory correctly on the site. While I understand you are an honest and good company, bad word of mouth never helped anyone.

 

[alpha1]

Dearest Ashutosh ,Foremost thanks for replying to this thread though we can agree from the last active post it was a bit late but nevertheless i appreciate that you came forward.

And i don't really know from where to start with replying to your post in the most civil manner.After all nothing takes away from you the fact that you have made a real mark on us all by establishing one of the Great site and services that you give. Hats off to you.But then you have asked me to reply and vent out my grievances so i'll reply.

And thanks for inviting me to visit your facebook page and about informing me about 80 thousand customers/musicians you have there.I am sure you must be real proud of that.But before flashing those figures can you take a moment to think this sir.
The followers you have there also happen to be follower of quite a few other websites.What if you were to gather people who could only choose to cast you favor or follow you/like only for once in 5 years ,physically standing in queue for hours and not on the click of a button.What i am referring to is casting vote in elections.How many referrals do you think you could collect then ?
What if if told you against these 80thousand people you have on the facebook i can show you the actual figure that people casted me vote ,had belief in me standing in sun were 1,31,643 (One lacs thirty one thousand six hundred and forty three) in last Lok Sabha election. Actual hardcore votes (Bipin Kangale) then in 2009.
Wardha (Lok Sabha constituency) - Wikipedia, the free encyclopedia

Now hows that for credentials from my side against yours.

Trust me sir you wouldnt want me to login with my real identity on facebook like you insist.With my 3Lakh + followers on facebook ,present time i could just run over bajaao.com.

So dearest sir lets put the referral ,creditability etc figures aside and get back to the actual problem we had here. I am sure you are a great site and again nothing takes the credit away from you for establishing one of the best known service company. Let still keep quoting figures aside.

This is about the problems we face and this is not about the fans/customers you have or followers of people who trust in me I have.

My problem sir wasnt one lemon deal that i was struck with and that trust me i am not so naive shouting vocally just because i got raw deal in one incident.Like you said in huge transactions we have to keep aside few error percentages and its understandable.

My grievances where about the actual working of bajaao.com.It was the way Bajaao took money from unsuspecting customer inspite of knowing that the product wasn't in stock and holding the money for weeks .Bank these days pays interest on fortnight. How difficult was it to display outof stock like other websites instead of taking money.


Still that about it.I am all fine now and this thread was almost a last year thread.Hope by now you are updating on the instock status on the site like other..

Once again congratulation on that award you have. I really hope you do wonderful in your field..Its an honor interacting with you Ashutosh and i appreciate that you took extra effort to answer in person.Thanks again.

OMG, Knopfler beware, you know what indian politicians are?

 

[thatguy]

Whats even more ironical is finding another thread like this on Hifivision:

http://www.hifivision.com/dealer-feedback-review/20584-audioengine-bajaao-com-rma-policy.html

On one hand we have someone with such a negative experience, and on the other hand we have such a positive experience. Really confuses the **** out of me

Why does it confuse you? Did you bother to find out the details of each case and understand why the experiences were different?

 

[ruenigma]

OMG, Knopfler beware, you know what indian politicians are?

Do you really have to say something like this? Does being a politician mean not being able to enjoy basic consumer rights?

I am in no way politically opinionated but on a forum I'd rather see freshseasons as just another fellow audiophile who's suffered due to a vendor's incompetent inventory system. He did not ask for freebies, or a special treatment, he interacted as modestly as a regular buyer like you or I then why the bias?

In the end I firmly believe there are Bajpayees and Parrikars in the world as well so its really immature to comment on someone's profession like this.