waris
Active Member
Hi dear friends,
I am almost decided on Samsung Frame 65 inch TV. however looking at bad experience of other FMs I contacted Samsung Customer care regarding warranty conditions of TV Panel eg . dead pixels, color banding and color bleeding.
Two different executives gave two different answers. First said everything is covered in 2 year panel warranty. The second executive though outright denied any warranty on these defects.He kept on copy pasting below text-
Additional information
Type of service - Repair service carried by Samsung authorized service center engineer at customer's place.
Additional information : Free Installation / Demo (models above 24 inches) applicable within 6 months from purchase date (only once). Warranty applicable from customer purchase date
Accessories (remote, 3D glasses etc) - 12 months exchange warranty
He aksed me to call a number for guidance on next steps. when I said that this doesn't answer my question he closed the chat without my consent.
This is a very fishy behavior on part of Samsung executive. If this is the support before sale ,I wonder what should I expect after sales .
I am almost decided on Samsung Frame 65 inch TV. however looking at bad experience of other FMs I contacted Samsung Customer care regarding warranty conditions of TV Panel eg . dead pixels, color banding and color bleeding.
Two different executives gave two different answers. First said everything is covered in 2 year panel warranty. The second executive though outright denied any warranty on these defects.He kept on copy pasting below text-
Additional information
Type of service - Repair service carried by Samsung authorized service center engineer at customer's place.
Additional information : Free Installation / Demo (models above 24 inches) applicable within 6 months from purchase date (only once). Warranty applicable from customer purchase date
Accessories (remote, 3D glasses etc) - 12 months exchange warranty
He aksed me to call a number for guidance on next steps. when I said that this doesn't answer my question he closed the chat without my consent.
This is a very fishy behavior on part of Samsung executive. If this is the support before sale ,I wonder what should I expect after sales .