Sony X90J 65" panel replacement

[deep_blues]

So my 3 year old (Apr 2022) tv is having panel issues. The screen fades & becomes dark & there are green lights/lines etc.
Have called sony for a service check & assuming the panel needs to be replaced. Has anyone faced the issue? Any ideas of approx cost. This is in Mumbai. Thanks!

 

[jayantadak]

If the model is available they will replace it provided you have taken an extended warranty for the same. If model is not available they will suggest you to select any model and provide some discount on it. I had faced this issue.

 

[deep_blues]

If the model is available they will replace it provided you have taken an extended warranty for the same. If model is not available they will suggest you to select any model and provide some discount on it. I had faced this issue.

Oh unfortunately hadn't taken extended warranty. So they do not offer panel replacement?

 

[argho]

I had tp get the panel replace on a Sony X80 series 65 inch TV a couple of years back. Had got cracked during moving house.

Sony charged me almost 1 lakh for the replacement.

Was still cheaper than buying a new Sony 65 inch TV. But close enough that you may consider whether to just scrapping the TV and buying a new one.

 

[Hari Iyer]

It's saddening to know panel failure at such a short interval that too from a reputed company ( so to say). My VU TV 4k uhd purchased in May 2015 completed 10 years this month with zero issues till date.

 

[deep_blues]

It's saddening to know panel failure at such a short interval that too from a reputed company ( so to say). My VU TV 4k uhd purchased in May 2015 completed 10 years this month with zero issues till date.

Absolutely, its ridiculous!

 

[dandysandy]

The costs range from 10K to 40K. I have the same TV. My panel had the double image problem with flickering horizontal lines. 10K to 30K is the range quoted by local technicians.

Around 38K was quoted by the Sony service guys. Luckly, Sony itself gave 3 years warranty as Dussehra sale was running at the time of purchase and my repair was done for free.

But I think they used a sub-par panel because on solid colors slight gradient patches are visible on certain parts of the screen. I tested the TV immediately after they returned it and this issue didn't show up in front of the technicians. I didn't complain as I noticed it after a while during a watch session.

Maybe, they are cutting costs on free services, maybe something else. Is panel lottery also an issue in the replacement panels?

If anyone else faced such post-repair issues, please share. Also @deep_blues do share your post-service experience. It's sad that panel lottery affects so many people, hope you get a better replacement.

 

[jayantadak]

Oh unfortunately hadn't taken extended warranty. So they do not offer panel replacement?

They might consider. No harm in connecting with them. Call up Sony Customer care 1800 103 7799 / 7208780060 / 9619861425.

 

[cooltoad]

My 55” FALD panel died just a month after 3 year warranty. They said the panel would cost 40k but not available. Hence, they offered a 50% offer on similar FALD model. I had no other option. Unfortunate, but this seems to be the their MO to tackle the panel failure.

 

[dandysandy]

My 55” FALD panel died just a month after 3 year warranty. They said the panel would cost 40k but not available. Hence, they offered a 50% offer on similar FALD model. I had no other option. Unfortunate, but this seems to be the their MO to tackle the panel failure.

The model they offered, was it the latest one?

 

[cooltoad]

Yes, x9500g to x90l

 

[Sidz]

My 55” FALD panel died just a month after 3 year warranty. They said the panel would cost 40k but not available. Hence, they offered a 50% offer on similar FALD model. I had no other option. Unfortunate, but this seems to be the their MO to tackle the panel failure.

50% off on MRP or discounted price (which you usually get on stores)?

 

[Vikash Malya]

I have Sony 65X90K which i purchased in 2022. All of a sudden the TV starting showing horizontal lines at the bottom of the screen and within a few weeks the entire screen looks pale and shows vertical bands and lines. I had not opted for extended warranty at the time of purchase. Sony Authorized Technician visited me and have given me a quote of 75K for replacement of the panel. I am confused as to what i need to do. Its frustrating to see branded and expensive TVs dont last even 3 years and to top it off, the panel costs you over 60% of TV cost as replacement. I guess the warranty for the replacement is 6 months. Would it really be worth it to replace a panel that has not lasted 3 years with a new panel with 6 months warranty and what are the chances of it going Kaput. I am planning to check with local technicians to see what can be done.

 

[dandysandy]

At this point it feels like going through cycles of cheap projectors of 10k-15k as long as they (projectors) last. Because movies truly feel great on big screens (55 inch) and a few TV shows also look awesome so going back to smaller screen feels like a downgrade.

This might work only for person who uses a big TV strictly for movie watching and not as a daily driver for content consumption. *Gestures in my general direction. * This would also mean watching movie in the evening or at nights.

 

[insane79]

So my 3 year old (Apr 2022) tv is having panel issues. The screen fades & becomes dark & there are green lights/lines etc.
Have called sony for a service check & assuming the panel needs to be replaced. Has anyone faced the issue? Any ideas of approx cost. This is in Mumbai. Thanks!

What was the solution? They replaced it?

 

[deep_blues]

Sorry couldn't update as I've been tied up. Its been a weird experience & I should probably be happy but its not what I expected from a supposed 'premium' brand.
So the technicians visited my place, opened the tv & said this usually cannot be fixed, panel costs so much blah blah. But then they asked for a certain amount of cash (substantially above the service charges which were separate) & said it will be fixed & mostly you won't face any issue atleast for a year etc. I bargained & paid, the tv is repaired & working as of now but I still don't know if I was taken for a ride or actually helped lol

 

[Vikash Malya]

I have Sony 65X90K which i purchased in 2022. All of a sudden the TV starting showing horizontal lines at the bottom of the screen and within a few weeks the entire screen looks pale and shows vertical bands and lines. I had not opted for extended warranty at the time of purchase. Sony Authorized Technician visited me and have given me a quote of 75K for replacement of the panel. I am confused as to what i need to do. Its frustrating to see branded and expensive TVs dont last even 3 years and to top it off, the panel costs you over 60% of TV cost as replacement. I guess the warranty for the replacement is 6 months. Would it really be worth it to replace a panel that has not lasted 3 years with a new panel with 6 months warranty and what are the chances of it going Kaput. I am planning to check with local technicians to see what can be done.

Update: After escalation, i received an updated quote of 41K for replacement of panel. They said they will also give 1 year warranty for the panel. When i tried comparing both quotes, i noted that the Panel (Part) mentioned was completely different in both quotes. I assumed it could be the same but represented differently, however, i wanted to confirm this and hence called the service tech. He mentioned that for them to bring down the price, they had to invoice a different panel but will install the original one. I asked then how will the 1 year warranty hold good if the panel part numbers mentioned in the invoice with the one installed wont match. The tech assured me that they will honor it without issues which i am skeptical. I asked if the original part number could be billed at the discounted rate, which was denied. If i need the discount, the invoice will carry a different part number. I know they must be trying to help me, but this is way beyond my risk appetite. So now planning to buy a new TV. Key aspect that i am looking for is 1. QLED mini or QNED mini LED display, 2. VRR, ALLM, 144/120 refresh rates for my PS5, 3. Google or WebOS for peace of mind, 4. As i am used to the 65" size i cant go for any lesser. 5. Not specific on brands. I used Ai to look into user reviews / feedback in forums to understand know issues on TVs.

1. 75" TCL - C755 - The spec is good. Has all the features. Was introduced in 2023. No known panel issues. 2 year manufacturing warranty and can be extended upto 2 more years. Available in stock at 1.29L and 1 year extended warranty is complementary and 2nd year can be purchased with discount, making it 4 years of hassle free ownership.
2. 75" LG88T6A - Spec closer to C755, with not much user reviews. Available at 1.6.
3. 75" Hisense - U7Q - Available at 99,000. Not keen on this though.

I wanted to check if OLED was any option but then a 65" C4 is 2.15L currently. Dont want to go back to Sony but i just love the Picture Quality and the brand name weightage it carries. Any Comments or opinions in welcome