justinsekar
New Member
Hi,
How do we check the total running hrs of samsung 40H6400 LED TV
Thanks
How do we check the total running hrs of samsung 40H6400 LED TV
Thanks
Last edited:
rpanand, gollum,
you press settings and then the red button and scroll to select the service menu. It will give you the hours used and model/serial number
What's your TV model? I just checked again and I see the used time under Service Info.It does not say anything about working hours...Just gives me information about serial number, technical support, firmware version etc... Is there another way to get this information?
My model is 32lb5610 and I am planing to to replace it for 32lb561v ( I think that they are similar except 32lb561 has built in dvbT2 ). I have done what you said I should. I have pressed "settings" and then red button on the bottom left of the remote and I got this.What's your TV model? I just checked again and I see the used time under Service Info.
I am struggling to find this in Mumbai. It seems both Samsung and LG plasmas aren't available anywhere.Dear All, I would like to go LG PN 4500, how can i check running hours please help.
worked on my samsung-will it also wk on a new lg led i plan to buy^ If not yet found... see below
With the TV in standby,
> Press the INFO > MENU > MUTE > POWER buttons quickly on the remote.
> The TV will turn On with the Service Menu.
> Press down arrow till SVC
> Press right arrow to open SVC menu.
> There you'll see the panel used hours
> Press power button to end it.
Do it very carefully !!!
Hope this helps...
worked on my samsung-will it also wk on a new lg led i plan to buy
Please make sure LG knows about this incident. Another way of being safe is to make sure that the dealer has that particular model in stock and once the purchase is made, take the tv with you right away.
If there's any way I can thank the contributions to this thread, it's probably only by contributing back to it. I did the mistake of not checking this thread thinking that I know how to check the usage hours and so that would be sufficient.
Read on to know my story, which is still not resolved!
I finalized on LG 49LF6300 and checked a few stores. Everywhere I asked for the remote but didn't actually check the usage hours. I finally decided on the price and went to Modern Electronics, Chinchwad.
The reason : 5 years back, I bought a TV, washing machine and a fridge there. I liked the service and so went there and quoted a price. They were ok with that.
It's Gudi Padwa and they said they already have five orders. I said I'm not in a hurry and asked them to let me know when they have the stock delivered.
Surprisingly they call me up the next day in the afternoon to inform that the stock has arrived. It's a Saturday. I reach there at 07:30pm and reiterate that I'll be checking the usage hours. I'm promised that a fresh unit will be sent from the warehouse.
First mistake : I should've gotten cautious and noted down the serial number and usage of the display unit. I did not.
By 10pm the TV is delivered to me.
Second mistake : I should've checked the packing, properly. By properly I mean the bottom of the pack too. More on this will follow.
I was promised that a service engineer visit will be arranged on Sunday. So I didn't open the pack and waited. Finally the SE didn't turn up. So I called them up, said I'll mount it on a stand.
I opened the pack and the panel is clean. No suspicion.
I mounted it and switched it on. The webos welcome screen popped up. No suspicion.
Upon initialization I checked the usage hours. 33 hours For me: BIG suspicion. For wife : She said, they must've tested it and so the usage hours.
View attachment 20672
Noticed that the borders didn't come with the plastic film. The right side border had some scratches too.
View attachment 20673
I'm still uneasy. Monday is a holiday for the showroom. So I called up the SA who worked on this deal. No response; left a message. No callback. So I shot an email to their email address with a pic of the usage hours. No response. I began to feel bad. They sounded so genuine and were happy that I'm a loyal customer returning back to them.
I called up LG customer care and asked "shouldn't new TVs come with 0 hours of usage?". They responded with a "YES". I called up again. "Sir, if it's showing 33 hours, then it must've been used. Contact the dealer".
On Tuesday, I called up the SA. He very nicely explained that these are the testing hours at the factory and he has seen OLED TVs with 300hours. If I'm still not happy he said he'll replace it.
That had me thinking : Wife said the same too. Maybe I'm overreacting. But my heart said : Whatever be the case : Why should I get a TV which is used? I paid for a new TV set!!
Then today I got a call from my wife. Accidentally she noticed something and whatsapp'ed me the below images.
Hearing her explain, I had a feeling which I can't explain; Maybe that's called the feeling of being cheated
We usually do not bother checking the packing at the bottom. If you notice, LG used a tape which had the saw-cut. So all they did was slice it open; take out the TV; do whatever; put it back in and used a normal tape on top of LG's tape. Both are transparent and so they thought no one would notice. Moreover notice that the metal pins on the bottom are removed!!
View attachment 20674
View attachment 20675
View attachment 20676
I sent them to the SA, called him up and asked him to explain that. He fumbled; said that maybe they opened it at the factory for testing. I just said that I'm not happy. He said he'll replace it with a fresh unit. But then, "Sir, you shouldn't have wall-mounted it. It's registered with LG in your name. It'll be a problem..blah..blah. I'll still try to replace it for you".
We went to the showroom this evening. Biggest Surprise The demo unit is missing If only I noted down the serial earlier or If I had opened the pack immediately after the delivery, checked the usage and went to the showroom, it would've been a different story.
All through this episode, what's good to note is the friendly nature of the SA. Not once did he argue or talk rudely. I just said that I want it replaced. I explained how particular I'm about things and how they disappointed me.
He turned towards his Boss and said, "Sir says the unit is used and wants it to be replaced. Do we have stock?". As expected the answer was "No Sir, it'll take one week". I said "You gave me this TV in one day??".
They were very polite. So I said, "I've posted this in the forums, our pune WA groups about how nicely you treated me as a loyal customer. Please do not break it. I'll not use that TV and will keep it disconnected."
The owner said "Sir, be assured. You can watch the TV and we will make all efforts to procure the stock and provide a fresh piece".
I'm not the type who can argue, talk cleverly or intelligently. Maybe that's an inbuilt fault of mine. So I asked them again to get it asap and came back home.
Friends, this is my experience. I thought I should start a new thread, but then posted here as I want people to know how important it is to read this thread and not fall into traps. What I encountered is probably new, a very clever manipulation.
Can you also suggest if I should highlight this to LG. Are there any other channels other than the helpline and email? Should I wait till one week, keeping my faith in the dealer?
Thank you for reading,
Ravi